eBay · Enablement

New-Hire Onboarding Program

A co-created onboarding program that got new hires productive dramatically faster.

Situation

New hires took too long to reach standard support metrics, and onboarding varied by team and region.

Action

I co-created a structured onboarding program with consistent milestones and coaching, designed to scale globally.

Result

New hires reached standard metrics 3× faster, and the program was adopted as the global standard for all eBay new hires.