eBay · Enablement

Business Development Program

A development program that raised advisors’ ability to elevate conversations with eBay’s most valuable accounts.

Situation

eBay’s most valuable accounts needed higher-caliber conversations than standard support could provide, and there was no structured path to grow that skill.

Action

I designed and ran a Business Development Program to elevate how advisors engaged those accounts, with clear proficiency milestones for graduation.

Result

Graduated 60+ employees and lifted average NCSAT by 20%, raising the quality bar across the most important relationships.